Frequently asked questions

Online at any time, or by phone from 8:30 on weekdays and 9:00 on Saturdays. We confirm by text within the hour during opening times. In Ramadan we open 10:00–16:00 and 20:00–23:00, Monday to Saturday.

Please give us 24 hours’ notice so we can offer the slot to someone else. Late cancellations and missed appointments may be charged at AED 150.

We aim for it, and most days we manage. If we’re running more than ten minutes late we’ll text you.

Yes. We bill most major UAE insurers directly, so you pay only your co-pay on the day. Private appointments are usually available within a week.

Always. You get a written plan with fixed prices before anything is done.

Yes, through a care plan for routine visits or interest-free instalments for treatment over AED 2,000.

Yes. Tell us when you book and we’ll give you a longer appointment, explain everything first and agree a stop signal.

We refer to a local sedation service when needed and continue your routine care here.

Yes, from the first tooth, with after-school slots every weekday.